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Category: Personal Computers
Brand: Western Digital
Model: WD20000CSRTL
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Western Digital WD20000CSRTL Review
Western Digital WD20000CSRTL Review by Directed Energy (USA)
As of 22 Jan 2010, Amazon is using inadequate packaging (see photo) for this hard drive "Western Digital 2TB SATA Green Power eco-friendly Hard Drive WD20000CSRTL". Instead of using some sort of all encompassing, form adapting beads i.e. popcorn or robust energy absorbing pre form, Amazon is using air bladders that are insufficiently discrete in size to keep a "high density" fragile item secure during transit.
With just two air bladders used (see photo), half of the hard drive box had a ~� inch gap (see photo) about the box perimeter. Also, the top and bottom of the hard drive box was without any substantive padding. In an abysmal attempt to fill the void, the person packaging this hard drive deflated a single airbladder, crumbled it and placed it in the Amazon box (see photo).
Since this drive was not secure during transit and potentially exposed to high G loads, those in excess of the manufacturers recommend limits along with handing and shipping procedures, I chose not to take a chance and returned this item to Amazon. Reason being, high G loads in transit can and do lead to rapid premature failure and why the hard drive is conspicuously labeled "Fragile Handle With Care" by the manufacture.
Amazon use to be able to properly ship items of this nature. Since then, Amazon has unwisely changed their method of packing for one that does not meet all of the same objects obtains by the previous method. If the previous method, packaging popcorn, drew too many complaints or was too expensive, then at minimum the replacement solution should have been as good if not better than the last.
In short, whatever change Amazon elects to make with their packaging method should always be driven as a "value added alteration" as perceived by the customer. Customers returning items to Amazon is not "value added".
Amazon, as a form of respect to it's customer, has the responsibility to mitigate and reduce risk of damage to a product and for that product to remain secure during transit to it's final destination. What occurred in this incident was a display of dysfunctional processes, lack of over sight, and an example of what not do.
Minus 1.00 for Amazon approving this method of packaging.
Minus 1.00 for not securing a dense fragile item for shipping.
Minus 1.00 for changing a shipping method that worked for one that does not.
Minus 1.00 for needlessly wasting my time and having to return an item.
Western Digital WD20000CSRTL Review by Tonkatoy
Just a heads-up that I received a WD20EARS hard drive in a WD package WD20000CSRTL. I purchased that same part earlier this year
and received a WD20EADS hard drive. WD made be accelerating the replacment of the 32 MB Cache (HD) with the 64 MB Cache model AND
NOT changing the WD20000CSRTL part number which is, at a minimum, deceiving. This is a WD problem and not an Amazon problem.
Western Digital WD20000CSRTL Review by m9 (East Peoria, IL United States)
Product died in less than 1 year. WD support is non existent as they will not reply. Do not buy western digital products or you will be throwing your money and data away.
More Reviews...
Western Digital Caviar Green 2 TB SATA Internal Hard Drive Retail Kit - WD20000CSRTL:: Features
- Reduced power consumption - WD has reduced power consumption by up to 40 percent compared to standard desktop drives with the combination of WD's IntelliSeek, NoTouch, and IntelliPower technologies.
- IntelliPower - A fine-tuned balance of spin speed, transfer rate and caching algorithms designed to deliver both significant power savings and solid performance.
- Hepls enable eco-friendly PCs, Caviar Green drives yield an average drive power savings of 4-5 watts over standard desktop drives making it possible to build systems with higher capacities and the right balance of performance, reliability and conservation
- Massive capacity - Capacities up to 2 TB offer the most available capacity for storage-intensive programs and space-hungry operating systems, like Window Vista®, with plenty of room left over for photos, music, and video.
- Cool and quiet - GreenPower technology yields lower operating temperatures for increased reliability and low acoustics for ultra-quiet PCs and external drives.
- Item Dimensions: 7 x 4 x 8 inches; 0 pounds
- Brand: Western Digital
- Model: WD20000CSRTL
- Product Type: Personal Computers
Western Digital WD20000CSRTL:
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